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About Us

TransPortal is a One Call/One Click Transportation Resource Center. It is one of many virtual transportation resource centers across the nation funded by the Federal Transit Administration (FTA). Each of these centers will provide information on all potential transportation options in the Northeast Florida area including:

  • Traditional transit and paratransit services
  • Bicycling
  • Walking
  • Car and van pools
  • Volunteer driver programs
  • Taxis
  • Motor or long-distance coaches
  • Passenger rail
  • Social and not-for-profit agency services


The information will include costs, travel time and availability. The transportation resource center will also provide customers with the ability to reserve, modify or cancel paratransit trips through the Internet.


The purpose of the program is to build on the success of the FTA Office of United We Ride (UWR) One Call Center model and to:

  • Increase the availability of community transportation resources to veterans, service members and military families.
  • Improve the accessibility of existing mobility resources and other transportation information to the whole community.
  • Enable closer coordination of existing transportation services to improve customer experiences and overall efficiency.


TransPortal is funded through a Federal Transit Administration (FTA) initiative developed and supported by members of the federal Coordinating Council on Access and Mobility - a federal inter-agency council established in 2004. Council member participants include the Departments of Transportation, Veterans Affairs, Labor, and Health and Human Services. The Department of Defense and over a dozen leading veteran service organizations are also involved.


The lead agency for this project is the Jacksonville Transportation Authority.